Complex systems, demanding users, overworked personnel and shrinking budgets can make managing your IT infrastructure overwhelming. While you may have the expertise to manage all of this yourself, the time and resources required can easily distract you from business-critical issues. Partnering with Tobias International is the win-win solution you have been looking for.
Tobias International provides a complete set of management services solutions that enable you to scale cost effectively and quickly address evolving business priorities. Whether at the inception stage or as part of your long-term management, our philosophy is to employ the best people, technology and processes to provide you with the services you need to enhance your ability to focus on what really matters: efficient operations and customer service.
Remote Network Operations Center
Tobias International’s RNOC (Remote Network Operations Center) solutions are designed to help clients manage an advanced IT infrastructure. Our NOC is a world-class operating center based on proven operating processes and tools. It provides round the clock proactive monitoring and management of client network infrastructure including routers, switches, wireless, servers, IP telephony, contact center systems (including enterprise and express versions), video conferencing and security devices.
How Tobias International’s RNOC Helps
By partnering with Tobias International, we become an extension of your team, enabling you to focus on your core business. You will realize improved efficiencies through proactive monitoring and management reduce complexity with simplified compliance management and lower your operating costs. Our services provide:
- Immediate access to our specialized engineers when you need them 24 hours a day, seven days a week.
- An assigned service delivery manager to ensure the highest level of customer satisfaction
- Increased visibility through comprehensive reporting and analysis tools
- Enhanced network security
Services and Offerings
Tobias International provides a comprehensive suite of services across a broad set of diverse technologies from Cisco/Tandberg, HP, Juniper, Microsoft, VMware, Aruba, IBM, Dell, RSA, Q1 Labs and more. Each Tobias International solution includes the following services:
- Availability monitoring
- Fault Management
- Performance monitoring and reporting
- Guaranteed SLAs
- Online device reporting
- Asset management
- Activity reporting
- Service delivery reviews
- Network documentation
- Device configuration archives